Building Your MOT Engine: A Systematic Approach to Customer Dominance
Most organisations approach customer experience like gardening without a plan, [...]
Never too old the learn
I return for another day at this year’s UCT Summer [...]
How Resilient are You to Change?
We all now have our new plans set out for [...]
EQ Has a New Brother – AQ
Success is no longer about IQ; we have agreed on [...]
Strategy is the bridge, but what is the Island?
Strategy is defined as the bridge between where you are [...]
Positioned by Association
This past week I was leading a discussion among speakers [...]
Coalition or Not
The big debate this week is who to get into [...]
My Choice is to Choose
This week South Africans got to go to the national [...]
Type, Pause, Click
Communication in these modern times has been reduced to short [...]
Defining Your Story Anchor
Every good story needs a solid anchor, an anchor that [...]
